The following are Customer Service Centres and Pay-Points where customers can pay and enquire for their water bills including reporting faults and applying for new water connections.
| Place | Pay-Point | Time |
|---|---|---|
| Mzuzu |
|
07:30am – 03:30pm |
| Ekwendeni | Ekwendeni Scheme Office | 07:30am – 03:30pm |
| Chintheche |
|
07:30am – 03:30pm |
| Nkhata Bay | Chipopoma House
Old Nkhata Bay Scheme Office Mpamba Satellite Office |
07:30am – 03:30pm |
| Mzimba | Mzimba Scheme Office | 07:30am – 03:30pm |
| Rumphi | Rumphi Scheme Office | 07:30am – 03:30pm |
| Karonga | Karonga Scheme Office | 07:30am – 03:30pm |
| Chilumba | Chilumba Scheme Office | 07:30am – 03:30pm |
| Songwe | Songwe Scheme Office | 07:30am – 03:30pm |
| Chitipa | Chitipa Scheme Office | 07:30am – 03:30pm |