{"id":1373,"date":"2020-06-15T20:41:17","date_gmt":"2020-06-15T20:41:17","guid":{"rendered":"http:\/\/localhost\/nrwb\/?page_id=1373"},"modified":"2025-06-03T11:18:13","modified_gmt":"2025-06-03T09:18:13","slug":"profile","status":"publish","type":"page","link":"https:\/\/www.nrwb.org.mw\/?page_id=1373","title":{"rendered":"Organisation Profile"},"content":{"rendered":"

[vc_row css=”.vc_custom_1594638976303{margin-bottom: 30px !important;}”][vc_column][vc_column_text]<\/p>\n

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Organization Overview<\/h3>\n<\/div>\n

We are wholly owned by the Government of Malawi under the Water Works Act (No. 17 of 1995). Our customers consist of individual households, institutions, commercial entities and communal water points.<\/p>\n

We have developed and launched our new strategic plan for the period 2021-2025 which has redefined our Motto, Vision and Mission. In line with our ambitious vision, we have redeveloped our core values and key strategic goals to match the direction we are taking.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1594638993074{margin-bottom: 30px !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1\/3″][stm_info_box style=”style_5″ title=”Our Motto”]From Basics to Excellence[\/stm_info_box][\/vc_column_inner][vc_column_inner width=”1\/3″][stm_info_box style=”style_5″ title=”our vision”]Potable Water and Waterborne Sanitation for all[\/stm_info_box][\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1594639338642{border-left-width: 3px !important;border-left-color: #1e73be !important;border-left-style: solid !important;}”][stm_info_box title=”Our Mission Statement”]\u2018To ensure that all people have safe drinking water and waterborne sanitation\u2019<\/p>\n

We shall sustainably develop, construct, maintain and operate water works as well as protect water catchment areas.[\/stm_info_box][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1594639004754{margin-bottom: 30px !important;}”][vc_column][vc_row_inner][vc_column_inner]

Our Mandate<\/h4>Our mandate is to supply potable water and waste borne sanitation service to urban and peri-urban areas of the Northern Region of Malawi. Our water source consists of surface and ground water.<\/p>\n

With this mandate, we are currently supplying potable water to the following areas: Mzuzu, Ekwendeni, Chintheche, Nkhatabay, Mzimba, Rumphi, Chilumba, Karonga, Songwe and Chitipa. At this point, it should be noted that the waterborne sanitation component is in the process of being transferred to us.<\/div><\/i><\/span><\/div> <\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=”10″][vc_column][vc_row_inner rtl_reverse=”yes” gap=”20″][vc_column_inner width=”1\/2″ css=”.vc_custom_1594639484763{border-top-width: 3px !important;border-top-color: #1e73be !important;border-top-style: solid !important;}”][stm_info_box title=”Our Core Values”]We believe that the following business values engender a spirit of commitment and focus on high quality service delivery by the Board\u2019s employees to its customers:<\/p>\n

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  • Customer First\u00a0<\/em>\u2013 Our customers come first in everything that we do.<\/li>\n
  • Focus on Quality\u00a0<\/em>\u2013 Our products and services will be of high quality standards.<\/li>\n
  • Involvement\u00a0<\/em>\u2013\u00a0<\/em>We will respect and involve our customers, employees and other stakeholders in all that we do<\/li>\n
  • Culture of 4Es\u00a0<\/em>\u2013 We will nature a culture of ethics, efficiency, effectiveness and excellence in everything that we do.<\/li>\n
  • Forward Thinking<\/em>\u2013 We will pay particular information to the future in everything we do.<\/li>\n<\/ul>\n

    [\/stm_info_box][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1594637668290{background-color: #e8e8e8 !important;}”][stm_info_box title=”Our Key Strategic Goals”]We are guided by the following broader key Strategic Objectives:<\/p>\n

    \u00a8\u00a0To achieve customer satisfaction and brand loyalty by engaging our customers and community and delivering services that they value as we build our reputation.<\/p>\n

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    • To deliver high quality water services that are cost effective and comply with regulatory requirements.<\/li>\n
    • To protect and grow shareholder value, nature a culture of people excellence and champion risk management at all levels.<\/li>\n
    • To plan a sustainable future that takes care of our physical and natural assets for the benefit of our current and future generation.<\/li>\n<\/ul>\n

      [\/stm_info_box][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

      [vc_row css=”.vc_custom_1594638976303{margin-bottom: 30px !important;}”][vc_column][vc_column_text] Organization Overview We are wholly owned by the Government of Malawi under the Water Works Act (No. 17 of 1995). Our customers consist of individual households, institutions, commercial entities and communal water points. We have developed and launched our new strategic plan for the period 2021-2025 which has redefined our Motto,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1373","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.nrwb.org.mw\/index.php?rest_route=\/wp\/v2\/pages\/1373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nrwb.org.mw\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nrwb.org.mw\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nrwb.org.mw\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nrwb.org.mw\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1373"}],"version-history":[{"count":39,"href":"https:\/\/www.nrwb.org.mw\/index.php?rest_route=\/wp\/v2\/pages\/1373\/revisions"}],"predecessor-version":[{"id":2621,"href":"https:\/\/www.nrwb.org.mw\/index.php?rest_route=\/wp\/v2\/pages\/1373\/revisions\/2621"}],"wp:attachment":[{"href":"https:\/\/www.nrwb.org.mw\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}