Northern Region Water Board

From Basics to Excellence

Press Releases

Introducing Customer Service Charter

We are a parastatal organisation, wholly owned by the Government of Malawi under the Water Works Act (No 17 of 1995). Our mandate is to supply potable water to urban and peri urban areas of the Northern Region which include Mzuzu, Nkhatabay, Mzimba, Karonga, Rumphi, Chitipa, Chilumba, Songwe, Chintheche and Ekwendeni. Our customers consist of individual households, institutions, commercial entities and communal water points. In line with the Public Service Reforms and our desire to serve our customers better, we have developed a Customer Service Charter presented in the image below. Like most businesses, we know that our success lies in delivering excellent service to you, our customer. Our Customer Service Charter sets out our commitment to provide you, our customer, with the service you can expect – potable water and good customer service as we move from basics to excellence

NRWB Approved Reform Areas for Implementation

Following our recent engagement with the Public Service Reforms Commission, we, at Northern Region Water Board are pleased to inform our customers, stakeholders and the general public that His Excellency, the State President of the Republic of Malawi, Professor Arthur Peter Mutharika has approved reforms aimed at improving water service delivery in our supply area.


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