Service Areas

In line with the Strategic Plan for the period 2015-2020, the Board has categorized its service areas into three Zones. These are Central, South-East and Northern Zones. The Zones are responsible for the provision of potable water services in their respective areas. Other services include:
• Meter Reading
• Bill Payment
• New Water Connections
• Faults Reporting and Maintenance

1. CENTRAL ZONE
This is comprised of Mzuzu and Ekwendeni Schemes. It has offices at Kawiluwilu House, Shoprite Service Centre, Luwinga and Ekwendeni.
2. SOUTH-EAST ZONE
This is comprised of NkhataBay, Chintheche, Rumphi and Mzimba Schemes. It has offices in Nkhatabay, Chintheche, Rumphi and Mzimba.
3. NORTHERN ZONE
This is comprised of Chilumba, Karonga, Songwe and Chitipa Schemes. It has offices in Nkhatabay, Chintheche, Rumphi and Mzimba