Northern Region Water Board

From Basics to Excellence

Service Areas

In line with the Strategic Plan for the period 2015-2020, the Board has categorized its service areas into three Zones. These are Central, South-East and Northern Zones. The Zones are responsible for the provision of potable water services in their respective areas. Other services include:
• Meter Reading
• Bill Payment
• New Water Connections
• Faults Reporting and Maintenance

This is comprised of Mzuzu and Ekwendeni Schemes. It has offices at Kawiluwilu House, Shoprite Service Centre, Luwinga and Ekwendeni.
This is comprised of NkhataBay, Chintheche, Rumphi and Mzimba Schemes. It has offices in Nkhatabay, Chintheche, Rumphi and Mzimba.
This is comprised of Chilumba, Karonga, Songwe and Chitipa Schemes. It has offices in Nkhatabay, Chintheche, Rumphi and Mzimba


Environmental Management

The Board believes that the natural environment is an integral part of its life and business. We are therefore responsibly managing the natural environment and its water resources. through development of climate change adaptation and mitigation programs such as conservation of water catchment areas and education of communities on sustainable use of natural resources.

Our core belief is that we can improve the quality of life of the community through management and conservation of the environment and by ensuring that the natural environment is used wisely and continues to be available for the benefit and enjoyment of future generations.

The Board is among other interventions carrying out stakeholder consultative meetings in its supply areas on the management of catchment areas.
The best time to plant a tree was years ago, but we believe that the next best time is today and now, that is why the Board has taken the initiative of planting trees in all its catchment areas together with all its stakeholders.

The Board has also used community based approach where communities, through village natural resources committees, are able to raise nurseries for planting. As part of community support, seedlings of fruit and exotic species are also distributed for community woodlots and homestead tree planting to communities surrounding the catchment areas. This is intended to offer communities with alternative sources of forest products such as fruits and fuel wood; effectively reducing dependence on the catchment area for forest products.

The Board is further carrying out its activities in a manner that does not adversely impact on the environment.

Water Quality

The Water Quality  (WQ)and Environmental section of NRWB is responsible for ensuring that quality of water produced and supplied by NRWB conforms to national standards for drinking water quality as per the World Health Organisation Guidelines.


Apart from the main Laboratory in Mzuzu, there are satellite laboratories in all NRWB Operation areas. The quality of the water in supply is ensured through a water quality monitoring (WQM) program. The establishment of sampling points is done based on quality control requirements at the treatment stage, and factors that determine the level of risk of recontamination in the distribution system.

The frequency of sampling of any control point is determined based on the vulnerability for recontamination. Laboratory analysis, database management and reporting of results is done in conformity with WHO guidelines. Several parameters are tested but for purposes of public awareness, the following key parameters shall be reported on: pH, colour, turbidity, Residual free chlorine and faecal coliform.

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