Christmas Message from the CEO

Jun 2011

ceoxmasmsg2016 has come and gone. Merry Christmas to all our Corporate Family.
Looking back, I can confidently say that our team and our loyal customers were one of our greatest strengths as we continued to innovate, grow and deliver an improved service.

In the year we managed among others:

 To hit 91 percent supply coverage in our supply area
 To successfully implement the Chitipa Water Supply Project financed by BADEA
 To secure financing from AfDB and OFID for the Mzimba Urban Integrated Water Supply and Sanitation project currently under implementation
 To develop and implement our Customer Service Charter including opening of a new and more spacious Customer Service Centre at Shoprite in Mzuzu.

Our biggest challenge remained poor cash flow due to non-payment of bills by some customers. This in one way greatly impacted on our operations but we continued to look for long lasting solutions.
Nevertheless, we are greatly thankful to Our Valued Customers who stood behind and supported us even when the going was tough. We promise to continue to innovate and deliver a better service that meets your expectations.

I wish you a Joyful and Peaceful Christmas.

Titus C. Mtegha