Introducing Customer Service Charter

Sep 2016
We are a parastatal organisation, wholly owned by the Government of Malawi under the Water Works Act (No 17 of 1995). Our mandate is to supply potable water to urban and peri urban areas of the Northern Region which include Mzuzu, Nkhatabay, Mzimba, Karonga, Rumphi, Chitipa, Chilumba, Songwe, Chintheche and Ekwendeni. Our customers consist of individual households, institutions, commercial entities and communal water points. In line with the Public Service Reforms and our desire to serve our customers better, we have developed a Customer Service Charter presented in the image below. Like most businesses, we know that our success lies in delivering excellent service to you, our customer. Our Customer Service Charter sets out our commitment to provide you, our customer, with the service you can expect – potable water and good customer service as we move from basics to excellence